Terms and Conditions for Willbet Casino

These Terms and Conditions govern your access to and use of the online gaming platform operated by Willbet Casino (“Willbet”, “we”, “us”, or “our”), registered at 1/111-113 Henry St, Penrith NSW 2750, Australia, and accessible via willbet-au.bet (the “Site”). Willbet Casino holds a valid gaming license issued by the Curacao Gaming Control Board (CGA), license number OGL/2024/1394/0725, authorising the operation of online gaming services.

By registering an account and/or using the services offered by Willbet, you (“Player”, “you”, or “User”) agree to comply with and be bound by these Terms. Please read them carefully. If you do not agree with any provision herein, you must not access or use the Site.

1. GENERAL TERMS

1.1 Legal Agreement. These Terms constitute a legally binding contract between you and Willbet Casino governing your use of the Site and all services provided therein.
1.2 Licensing and Regulation. Willbet operates under the gaming license number OGL/2024/1394/0725 issued by the Curacao Gaming Control Board (CGA). All gambling activities conducted on the Site comply with the applicable laws of the licensing jurisdiction and relevant international gaming standards.
1.3 Amendments. We reserve the right to modify, update or amend these Terms at our sole discretion. Changes will be effective immediately upon publication on the Site. Continued use of the Site after such amendments constitutes acceptance.
1.4 Governing Law and Jurisdiction. These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia, to the extent not inconsistent with the license jurisdiction. Disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.
1.5 Language. The official language of these Terms and all communications shall be English. No translations will have binding effect.
1.6 Severability. If any provision is found unenforceable, the remainder shall continue in full force.
1.7 Entire Agreement. These Terms, along with our Privacy Notice and any supplemental policies referenced herein, constitute the entire agreement between you and Willbet concerning your use of the Site.

2. WHO CAN PLAY

2.1 Age Restriction. Only persons who have reached the age of 18 years or older are permitted to register and play.
2.2 Jurisdictional Restrictions. Use of the Site and participation in gambling activities is strictly prohibited in countries or territories where online gambling is illegal or otherwise restricted, including but not limited to the following 18 restricted jurisdictions: United States of America, United Kingdom, France, Spain, Italy, Belgium, Netherlands, Israel, Turkey, Iran, North Korea, Singapore, United Arab Emirates, Saudi Arabia, China, Russia, Cuba, and Syria.
2.3 Self-Exclusion. Persons who have self-excluded via any regulatory or Willbet internal process, or who are subject to responsible gambling programs, are prohibited from registering new accounts or gambling.
2.4 Account Eligibility. Only natural persons with valid identification who comply with local regulatory requirements may create accounts. Corporate entities and minors are prohibited.
2.5 Compliance with Law. You affirm that accessing and using the Site does not violate any applicable laws of your jurisdiction.

3. ACCEPTED CURRENCIES

3.1 Base Currency. The official currency for all financial transactions on the Site is Australian Dollar (AUD).
3.2 Currency Conversion. Deposits, withdrawals, and wagers made in foreign currencies will be converted to AUD at the prevailing exchange rate determined by our payment processors.
3.3 Account Currency Consistency. You may only hold one currency type per account. Multiple currency accounts are prohibited under the same user identity.
3.4 Fees Relating to Currency Conversion. Any fees or losses incurred due to currency conversion are borne solely by the Player.

4. FEES AND TAXES

4.1 No Hidden Fees. Willbet does not charge management, account maintenance, or wagering fees unless explicitly disclosed.
4.2 Payment Processing Fees. We may charge fees on deposits or withdrawals as indicated in the Site’s payment section. Details will be communicated before any transaction is processed.
4.3 Taxes. To the extent necessary for the application of local taxation laws, all winnings and transactions may be subject to relevant taxes imposed by Australian authorities or by your country of residence. You are solely responsible for reporting and paying taxes where applicable.
4.4 Regulatory Fees. Willbet may deduct fees or charges to comply with obligations imposed by the Curacao Gaming Control Board or other regulatory bodies.

5. GAME RULES

5.1 Applicability. Each game offered on the Site is governed by its own specific rules, which are provided prior to playing.
5.2 Acceptance of Rules. By initiating play, you confirm acceptance of the individual game rules as presented.
5.3 Fairness and RNG. Willbet guarantees the integrity and randomness of all games through certified Random Number Generators (RNGs), tested and approved by independent auditors in accordance with CGA requirements.
5.4 Disputes. In the event of any dispute arising from the interpretation or application of game rules, Willbet’s ruling is final and binding.
5.5 Changes to Rules. We reserve the right to update or amend game rules at any time with reasonable notice to players, except in cases of technical necessity where immediate changes are required.

6. AVAILABILITY OF GAMES

6.1 Subject to License. Availability of certain games may vary depending on your jurisdiction in compliance with local laws and the Curacao license conditions.
6.2 Technical Constraints. Games may be temporarily unavailable due to maintenance, upgrades, or technical issues without prior notice.
6.3 Changes to Game Portfolio. Willbet may add, modify or remove games at its discretion without notice.
6.4 Accessibility. All games are accessible only via registered and verified accounts complying with KYC and Anti-Fraud policies.

7. DISCLAIMER OF LIABILITIES

7.1 General Disclaimer. Willbet Casino provides its platform and services on an “as is” and “as available” basis, without warranties of any kind, express or implied.
7.2 No Liability for Losses. We disclaim all liability for any loss or damage resulting from your use of the Site, including but not limited to financial losses, loss of data, or interruption of service.
7.3 Third-Party Content. Willbet is not responsible for the content, accuracy, or legality of games developed or hosted by third-party providers.
7.4 Force Majeure. Willbet shall not be liable for failure or delay in performance due to causes beyond reasonable control, including but not limited to technical failures, natural disasters, or regulatory actions.
7.5 No Guarantee of Winnings. Gambling outcomes depend on chance and no assurances are made regarding winning or profits.

8. ANTI-FRAUD POLICY

8.1 Objective. Willbet implements stringent anti-fraud measures to detect and prevent fraudulent activities, money laundering, and abuse of the platform.
8.2 Monitoring. All transactions, wagers, and user activities are subject to continuous monitoring and automated analysis to identify suspicious behaviour.
8.3 Prohibited Conduct. Any attempt to manipulate outcomes, use stolen financial instruments, create multiple accounts, or otherwise circumvent Site rules is strictly prohibited.
8.4 Measures on Detection. Upon identifying fraud or suspicious activity, we reserve the right to suspend or close the account, withhold funds, and notify relevant authorities.
8.5 Cooperation. Players must cooperate fully with requests for information or documentation to investigate suspected fraud.
8.6 Reporting. Any detected fraud incidents shall be reported to the Curacao Gaming Control Board and relevant law enforcement authorities as required by applicable law.

9. USE OF PLAYER’S ACCOUNT

9.1 Account Registration. You must provide truthful, accurate, and complete information during registration and update it promptly as necessary.
9.2 Account Security. You are responsible for maintaining confidentiality of your account credentials and immediately notifying [email protected] of any unauthorized use.
9.3 Single Account Rule. Each Player is permitted to hold only one account. Multiple accounts under one identity or household are prohibited.
9.4 Prohibited Uses. Using accounts for money laundering, collusion, or any unlawful activity is forbidden.
9.5 Suspension and Closure. Willbet reserves the right to suspend or close accounts where breach of these Terms, fraud suspicion, or regulatory non-compliance is identified. Refer to Section 8 (Anti-Fraud Policy) for further details.
9.6 Account Closure by Player. You may request account closure at any time; pending wagers must be settled prior to closure.

10. DEPOSITING

10.1 Accepted Funding Methods. Deposits may be made using payment methods displayed on the Site, including credit/debit cards, bank transfers, and e-wallets, subject to availability and local restrictions.
10.2 Deposit Limits. Minimum and maximum deposit limits apply as detailed on the Site and may be modified for responsible gambling purposes.
10.3 Account Verification. Deposits are subject to verification under Section 12 (KYC and Verification).
10.4 Processing Time. Deposits are generally processed instantly; however, delays may occur due to external payment provider issues.
10.5 Rejected Deposits. Willbet reserves the right to reject or reverse deposits resulting from unauthorized, suspicious, or illegal sources.
10.6 No Interest. No interest will accrue on deposited funds held in your account.

11. WITHDRAWAL POLICY

11.1 Withdrawal Requests. You may request withdrawals at any time subject to account verification and wager settlement.
11.2 Verification Requirement. Withdrawals are subject to successful completion of identity verification as per Section 12 (KYC and Verification).
11.3 Processing Time. Withdrawal requests are processed within 1 to 5 business days. Delays may occur due to additional verification or compliance checks.
11.4 Minimum and Maximum Limits. Withdrawal limits are specified on the Site and may vary by payment method.
11.5 Method Consistency. Withdrawals will be processed via the same payment method used for deposits, where feasible, to comply with anti-money laundering laws.
11.6 Fees. Withdrawal fees, if any, will be disclosed prior to confirmation of the request.
11.7 Suspension of Withdrawals. Withdrawals may be delayed or withheld in cases of suspected fraud, account disputes, or regulatory requirements, as outlined in Section 8 (Anti-Fraud Policy) and Section 9 (Use of Player’s Account).

12. KYC AND VERIFICATION

12.1 Purpose. Know Your Customer (KYC) procedures are conducted to verify your identity, prevent fraud, and comply with anti-money laundering regulations.
12.2 Required Documentation. Verification generally requires providing valid government-issued identification, proof of address, and proof of payment sources.
12.3 Timing of Verification. Verification may be requested upon account registration, prior to deposits or withdrawals, or at any point as deemed necessary by Willbet.
12.4 Consequences of Non-Verification. Failure to provide requested documents within a reasonable timeframe may result in account suspension, withholding of funds, or account closure.
12.5 Data Security. All personal data collected for KYC is processed in accordance with our Privacy Notice and applicable privacy laws.
12.6 Third-Party Verification. Willbet may use trusted third-party services to verify your identity and may share necessary information for compliance purposes.

13. REFUND POLICY

13.1 Eligibility. Refunds are generally not provided on wagers once placed, except in cases explicitly provided by this Policy or regulatory directives.
13.2 Technical Failures. In the event of system errors or game malfunctions affecting your wager, Willbet may refund stakes or void bets at its sole discretion.
13.3 Cancellations. Betting cancellations are not permitted except where expressly provided in a game’s rules or due to regulatory intervention.
13.4 Refund Requests. Requests for refunds must be submitted to [email protected] with relevant transaction details for assessment.
13.5 Finality. Decisions regarding refunds are final and binding.

14. DORMANT ACCOUNTS

14.1 Dormancy Definition. An account is considered dormant if there has been no login or wagering activity for a continuous period of 12 months.
14.2 Notifications. Prior to applying dormant status, Willbet will notify the Player via registered email at least 30 days in advance.
14.3 Fees on Dormant Accounts. A monthly inactivity fee may be charged to dormant accounts to the extent permitted by applicable law.
14.4 Reactivation. Dormant accounts may be reactivated upon your request subject to verification and compliance checks.
14.5 Account Closure. Prolonged dormancy beyond 36 months may lead to automatic account closure and forfeiture of remaining balances unless otherwise regulated.

15. COMPLAINTS

15.1 Submission. Complaints regarding any aspect of the Site or services should be addressed in writing to [email protected] or by mail to 1/111-113 Henry St, Penrith NSW 2750, Australia.
15.2 Response Time. Willbet will acknowledge receipt of complaints within 3 business days and endeavour to resolve the matter within 30 calendar days.
15.3 Escalation. If unresolved satisfactorily, parties may seek independent mediation or refer the dispute to the Curacao Gaming Control Board’s dispute resolution service.
15.4 No Waiver. Handling of complaints does not waive any rights or remedies under these Terms or applicable law.
15.5 Confidentiality. All complaints are handled confidentially and in accordance with privacy standards.

16. PRIVACY NOTICE

16.1 Data Collection. Willbet collects and processes personal data necessary for account management, compliance, and service provision as detailed in our Privacy Notice accessible on the Site.
16.2 Legal Basis. Processing of your personal data is conducted in accordance with applicable privacy laws and only to the extent necessary for legitimate business and regulatory purposes.
16.3 Data Sharing. Personal data may be shared with regulatory authorities, payment providers, and trusted third parties solely for compliance, fraud prevention, and operational purposes.
16.4 Data Security. We implement appropriate technical and organisational measures to safeguard your data against unauthorised access and breaches.
16.5 Retention Period. Data is retained only as long as necessary to fulfill legal obligations and business needs.
16.6 Rights. You have rights to access, correct, or delete your personal data subject to legal limitations, by contacting [email protected].
16.7 Cookies and Tracking. The Site uses cookies and tracking technologies as described in our Privacy Notice for service improvement and regulatory compliance.

For any questions or clarifications regarding these Terms and Conditions, please contact our support team at [email protected] or mail us at 1/111-113 Henry St, Penrith NSW 2750, Australia.

Updated: 07.09.2026