Willbet Casino Privacy Policy & Data Protection

1. Introduction

This Privacy Policy (“Policy”) governs the processing of personal data by Willbet Casino (“Willbet” or the “Company”), a company duly incorporated and registered at 1/111-113 Henry St, Penrith NSW 2750, Australia. The Company operates the website accessible at willbet-au.bet (the “Site”) and conducts all activities under license number OGL/2024/1394/0725, issued by the Curacao Gaming Control Board (CGA). This Policy is effective as of 1 July 2024 (“Effective Date”).

The processing of personal data by Willbet is performed in accordance with the General Data Protection Regulation (“GDPR”), the ePrivacy Directive, and applicable international data protection best practices, as well as Australian privacy laws where applicable. All processing activities described herein relate to users located within Australia (“geo”) and are conducted in English (“language”).

2. General Provisions

  • Personal data shall be processed lawfully, fairly, and in a transparent manner in accordance with applicable law.
  • Data processing shall be limited to the purposes explicitly described in this Policy and only to the extent necessary for such purposes.
  • Data subjects shall be granted rights and protections as prescribed under GDPR and Australian privacy law to the extent applicable.
  • Measures shall be taken to ensure the accuracy, integrity, and confidentiality of personal data.
  • Any transfer of data outside the Australian jurisdiction or the European Economic Area (“EEA”) shall be subject to appropriate safeguards ensuring an adequate level of protection.
  • This Policy applies to all personal data collected, stored, processed, or otherwise handled by Willbet through the Site and related services.
  • By accessing the Site or using Willbet’s services, data subjects consent to the collection and processing of their personal data as set forth herein.

3. Collection and Types of Personal Data

Personal data shall be collected and processed only in cases explicitly provided by this Privacy Policy and strictly to the extent necessary for the relevant purposes described herein.

3.a) Identification Data

Identification data refers to personal identifiers enabling the authentication and verification of users. Such data includes but is not limited to:

  • Full name;
  • Date of birth;
  • Residential address;
  • Email address;
  • Telephone number;
  • Government-issued identification numbers (e.g., passport number, driver’s license number);
  • Verification documents submitted for identity confirmation, including scanned copies or photographs of passports, utility bills (e.g., electricity or water bill), or payment confirmations.

3.b) Payment Data

Payment data includes financial information necessary for processing deposits, withdrawals, and other monetary transactions. The currency utilized by Willbet is Australian Dollars (AUD). Payment data may consist of:

  • Credit or debit card information (card number, expiration date, CVV code);
  • Bank account details (account number, BSB code);
  • Payment service provider identifiers;
  • Transaction history and amount;
  • Billing address;
  • Verification documents evidencing payment, such as bank statements or payment confirmations.

3.c) Technical Data

Technical data encompasses information collected automatically or through user action related to device and connection details, as follows:

  • Internet Protocol (IP) address;
  • Device identifiers (e.g., device ID, hardware model);
  • Operating system and version;
  • Browser type and version;
  • Time zone settings;
  • Log files containing connection dates, times, and pages visited;
  • Information on software usage and system performance diagnostics.

3.d) Behavioral Data

Behavioral data refers to information regarding user interaction with the Site and services, including but not limited to:

  • Game preferences and activity logs;
  • Betting patterns and history;
  • Frequency, duration, and timing of Site visits;
  • Customer support interactions;
  • Responses to marketing communications;
  • Navigation paths and clicks within the Site.

4. Purposes of Data Processing

Personal data is processed strictly to the extent necessary for the following purposes:

  • To verify the identity and eligibility (including minimum age requirement of 18 years) of users in accordance with applicable law;
  • To establish and maintain user accounts, including authentication, profile management, and access control;
  • To process financial transactions, including deposits, withdrawals, and payments, and to comply with anti-money laundering and fraud prevention regulations;
  • To provide and improve the services offered on the Site, including the customization of gaming experiences;
  • To monitor and detect fraudulent activities and to ensure the security and integrity of the Site and services;
  • To communicate with users regarding account status, changes in terms or conditions, and other administrative matters;
  • To manage marketing communications, subject to the user’s consent and rights under this Policy;
  • To comply with legal and regulatory obligations, including reporting to competent authorities;
  • To maintain records as required by licensing authorities and for dispute resolution;
  • To conduct data analytics and research in aggregate form for service enhancement, subject to anonymization safeguards.

5. Marketing Communications

  • Marketing communications shall be sent only where consent has been obtained from the data subject, or another lawful basis for processing exists in accordance with applicable law.
  • Users shall be informed of their right to opt out of marketing communications at any time without detriment to the provision of essential services.
  • Opt-out requests may be submitted by contacting [email protected] or via the unsubscribe link contained in marketing emails.
  • Following receipt of an opt-out request, marketing communications shall cease within a reasonable timeframe as prescribed by applicable law.
  • Personal data used for marketing purposes shall not be disclosed to third parties except as expressly provided in this Policy or required by law.

6. Methods of Data Collection

Personal data shall be collected through the following lawful methods:

  • Direct provision by users through registration forms, account settings, and payment interfaces;
  • Automated collection via cookies, web beacons, log files, and similar tracking technologies as detailed in the Cookies Policy;
  • Third-party sources, strictly subject to user consent and applicable data protection laws;
  • Data provided during customer support communications;
  • Verification documents submitted electronically or by other secure means.

7. Data Disclosure

  • Personal data shall be disclosed to third parties only in cases explicitly required by applicable law or regulatory obligations, including but not limited to anti-money laundering, taxation, and law enforcement requests.
  • Disclosure to third parties shall occur only after careful assessment of legal mandates and shall be limited to the minimum data necessary.
  • Except as required by law or expressly provided herein, personal data shall not be sold, rented, or otherwise disclosed to external parties for commercial purposes.
  • Data subjects shall be notified of disclosures to the extent required by applicable law.

8. Data Security

  • All personal data processed by Willbet shall be protected by appropriate technical and organizational measures to prevent unauthorized access, alteration, disclosure, or destruction.
  • Data transmission through the Site shall be secured by Secure Socket Layer (SSL) encryption technology or equivalent encryption protocols to safeguard data integrity and confidentiality.
  • Anti-fraud systems and monitoring tools shall be employed to detect and mitigate fraudulent activities in real time.
  • Access to personal data shall be restricted to authorized personnel subject to confidentiality obligations and regular training.
  • A data breach response plan shall be maintained and activated in the event of any data security incidents subject to applicable notification obligations.

9. Data Recipients and Third-Party Transfers

  • Personal data may be shared with third-party service providers engaged by Willbet solely for the purposes described herein and only under contractual agreements imposing data protection obligations.
  • Third-party recipients include payment processors, identity verification services, IT service providers, and marketing partners.
  • Transfers of personal data to countries outside Australia or the EEA shall be conducted only subject to appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or equivalent guarantees.
  • Data recipients shall be vetted to ensure compliance with data protection requirements and shall be subject to ongoing monitoring.

10. Data Retention Periods

Personal data shall be retained only for the period necessary to fulfill the purposes for which they were collected, including legal, regulatory, and contractual retention requirements. In particular:

  • Identification and verification data shall be retained for a minimum of five (5) years following the termination or inactivity of the user account in accordance with AML guidelines;
  • Payment data shall be retained for the duration required by financial regulations and internal auditing procedures;
  • Technical and behavioral data shall be retained for up to two (2) years for security, analytics, and service improvement purposes;
  • Upon expiry of retention periods, data shall be securely deleted or anonymized irreversibly, subject to applicable law.

11. Account Security

  • Access to the Site and gaming services shall be granted only to users who meet the minimum age requirement of 18 years, verified through approved documentation.
  • Users shall be responsible for maintaining the confidentiality of their account credentials and shall notify Willbet immediately of any unauthorized use.
  • Willbet shall implement multi-factor authentication and other security measures to protect user accounts subject to technological feasibility.
  • Accounts shall be suspended or terminated where fraudulent or unlawful activity is detected or suspected in accordance with applicable law.
  • Regular security audits and penetration tests shall be conducted to enhance account protection mechanisms.

12. Contact Information

For any inquiries, concerns, or requests related to this Privacy Policy or personal data processing practices, data subjects may contact Willbet at:

Willbet Casino
1/111-113 Henry St,
Penrith NSW 2750,
Australia
Email: [email protected]

13. Cookies Policy

Cookies and similar tracking technologies are employed to enhance user experience and enable site functionality. The following types of cookies are utilized:

  • Strictly necessary cookies: Required for the operation of the Site and to enable basic functionalities such as user authentication and security.
  • Performance cookies: Collect aggregated, anonymized data on Site usage to optimize performance and identify issues.
  • Functionality cookies: Enable personalization features such as language preference and customized settings.
  • Marketing cookies: Used to deliver relevant advertising and to measure the effectiveness of marketing campaigns, subject to user consent.

Cookies may be managed or disabled through browser settings; however, disabling certain cookies may impair Site functionality. Explicit consent shall be sought prior to placing marketing cookies in accordance with applicable law.

14. Use of Third-Party Games/Providers

  • Willbet integrates games and services provided by third-party developers and providers to offer a diverse gaming portfolio.
  • Personal data shared with such third-party providers is limited strictly to what is necessary for the operation and delivery of the games, subject to contractual data protection obligations.
  • Third-party providers are required to comply with applicable data protection laws and maintain the confidentiality and security of personal data.
  • Users are advised to consult the privacy policies of third-party providers where available, as such providers may collect and process data independently in accordance with their own policies.

Updated: 07.09.2026